Three documents, nine hours

Your account verification at Chillireels Casino

The UK Gambling Commission licence requires us to know who plays here, so checks run and normally finish within 9 hours.

Start my verification

Regulated by UK Gambling Commission, license 22815-5266-R-979115

Six lines

Everything the check asks of you

Keep this table open while you gather your papers for the check.

Who checks

Chillireels Casino Ltd

Under which licence

UK Gambling Commission, 22815-5266-R-979115

How long

9 hours

When it is mandatory

At the latest before the first withdrawal

Where to send questions

[email protected]

Minimum age checked

18+

You are in the upload screen

Passing the check on your first attempt

Most failed checks come from a blurred corner or a missing edge, not from anything hidden.

Lay it flat and step back

Photograph the whole page of your identity document in daylight, without flash; all four corners and the small print at the bottom need to be readable.

Which address document counts?

Send an address document issued in your own name; a bill or bank letter dated in the last three months works, and the address must match the one on your account.

Hide the long number

Confirm the payment method you used with a screenshot or statement page showing your name and the method, with any long card number hidden.

Nine hours, then a clear answer

Wait while our team reads what you sent, normally inside 9 hours; if anything is unclear we reply by email, so keep an eye on that inbox.

What to send

The documents we check and what each one proves

After reading this you will know exactly which copy to photograph and which details to keep visible.

Proof of identity

ConfirmsYour name and date of birth

Must showFull page, all corners, photo readable

Proof of address

ConfirmsWhere you live now

Must showYour name, your address, recent date

Payment method confirmation

ConfirmsThe method is yours

Must showYour name and the method, no full card number

Reasons a document is refused

Why was my licence refused? An identity document past its expiry date proves nothing current, so it cannot be accepted as proof of who you are today. Send the newest valid copy you hold Check the expiry date before you upload

Unreadable edges and glare. If a corner, the photo or the small print is unreadable, we cannot confirm the details and the file has to come back to you. Lay the document flat in daylight Hold steady until the focus locks

One clean shot that passes. A screen grab of a document can be altered far too easily, so only a photo of the physical original is accepted. Photograph the paper document itself Avoid any screen capture at all

Explaining the money behind a deposit

Our UK Gambling Commission licence, 22815-5266-R-979115, obliges us to understand where a player's money has come from and to keep that record. The request is a legal duty carried out by every licensed operator, and it is never a suggestion that you have done anything wrong.

Depending on your answer, we may ask you for one or more of these.

Recent bank statements
Payslips or employer letter
Savings account evidence
Sale or inheritance paperwork
Pension award notice

Where you meet the check

When will you ask for my documents?

Read this before your first cash-out so no request catches you out.

Your first cash-out meeting the check

Our licence bars us from releasing winnings until you are verified, so the first cash-out always opens the check. Proof of identity, address and payment method are requested together.

Before: capped, after: raised

Raising your own deposit limit is a change we must record properly, so a fresh identity check may be requested to confirm whose account is being adjusted.

Why don't these match?

When the name or address on your account differs from the paperwork you send, we have to clear the gap before anything else can proceed.

An out-of-pattern payment

A payment far outside your usual pattern is one of the moments where the licence expects a closer look, and we may ask for proof of identity again.

Certainty before payout

Skim these replies while you decide

Seven answers covering the reason for the check, phone uploads, name changes, timing, safety, duration and repeats.

Why are you asking me about my source of funds?+

This is a routine step our UK Gambling Commission licence puts on every operator, not a suspicion aimed at you. Money-laundering rules mean we have to understand where a player's stake comes from before larger amounts move. The check simply confirms that the funds are yours and lawfully earned.

Is a phone photo good enough for the upload?+

Yes, a sharp phone photo works, as long as nothing is cropped and the glare is gone. Hold the device flat above the page in daylight, then check the preview before sending. Our verification team reads images uploaded from a phone every day.

What happens if my name has changed since I registered?+

Send proof of address in your new name alongside the proof of identity you already hold. Once both records line up, the mismatch on our file disappears and the check proceeds. A note to [email protected] keeps the case attached to your account.

When do you actually need my documents?+

Our licence requires verified details at the latest before the first withdrawal leaves your account. We may ask sooner, at registration or when you make the first deposit, so keep the three items nearby. Sending them early keeps the payout timer short.

How safe are the documents I upload to you?+

Files travel over TLS 1.3 encryption and are opened only by staff handling your check. QUINEL and Gaming Laboratories International audit how we store and handle them. Ask [email protected] for anything about your record.

How long does this check usually take?+

Nine hours is the figure we plan around once a complete set of documents arrives. Missing corners or a blurred address line restart that clock, so send the cleanest version first. Our team updates you at the address you registered.

Do you ever ask for fresh copies down the line?+

Yes, occasionally, if a document expires or your address or name changes. A driving licence or passport runs out, and the licence then expects a current one on file. Most players send once and hear nothing more for years.